Privacy Policy

1. Introduction

GoMotion (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our car rental services and visit our website at gomotion.am.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website and services.

2.1 Personal Information You Provide

• Full name, date of birth, and nationality as shown on your identification documents
• Contact information including email address, phone number, and residential address
• Driver’s license details, passport number, and other government-issued identification
• Payment information including credit/debit card numbers, billing address, and transaction history
• Rental history, preferences, and communication records with our support team
• Emergency contact information and any special requests related to your rental

2.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• IP address, geographic location data, and internet service provider details
• Website usage data including pages visited, time spent, click patterns, and referral sources
• Cookies and similar tracking technologies (see our Cookie Notice for details)
• Vehicle telemetry data including GPS location, mileage, and fuel levels during the rental period

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your car rental reservations and transactions
• Verifying your identity and eligibility to rent a vehicle under Armenian law
• Communicating with you about your bookings, account, and customer service inquiries
• Processing payments, deposits, and handling any financial disputes or refunds
• Ensuring the safety and security of our fleet, including vehicle tracking and recovery
• Complying with legal obligations, including traffic violations, insurance claims, and law enforcement requests
• Improving our services, website functionality, and customer experience through analytics
• Sending promotional offers and newsletters (only with your explicit consent)
• Preventing fraud, unauthorized use of vehicles, and other illegal activities

4. Data Storage and Security

Your personal data is stored on secure servers located within the Republic of Armenia and the European Economic Area (EEA). We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest using industry-standard AES-256 encryption
• Regular security audits, vulnerability assessments, and penetration testing
• Access controls limiting employee access to personal data on a need-to-know basis
• Secure payment processing through PCI DSS-compliant payment providers

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Rental records are retained for a minimum of 5 years in accordance with Armenian commercial law.

5. Sharing with Third Parties

We do not sell your personal information to third parties. However, we may share your data with the following categories of recipients:

• Insurance providers: To process claims and provide coverage during your rental period
• Payment processors: To facilitate secure payment transactions (e.g., Stripe, local Armenian banks)
• Law enforcement: When required by Armenian law or in response to valid legal requests
• Traffic authorities: To process traffic fines or violations incurred during the rental period
• Analytics providers: To help us understand website usage and improve our services (data is anonymized)
• Service partners: Including roadside assistance, vehicle maintenance, and airport transfer services

6. Your Rights

Under the Law of the Republic of Armenia on Protection of Personal Data and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data where there is no legitimate reason for continued processing
• Right to restriction: Request that we limit the processing of your personal data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on your consent

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

7. International Data Transfers

If your data is transferred outside of Armenia or the EEA, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission or equivalent measures recognized under Armenian law. We only transfer data to countries that provide an adequate level of data protection.

8. Children’s Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: